The Home Builders Federation has released the results of this year’s National New Home Customer Satisfaction Survey (CSS), with 41 homebuilders receiving five-star ratings.
The CSS is a self-contained census completed by new home buyers, with results released each March. This year he completed over 60,000 forms. This means the study can reliably and accurately portray the performance of the industry and builders.
This year’s survey found that 90% of new home buyers would recommend their builder to a friend, marking the third year in a row that the industry has scored above 90%. 90% of participants said they would buy new homes again, and 85% said they would buy from the same builder again.
The positive results are particularly impressive following the challenges homebuilders had to overcome last year, particularly regarding material supplies and labor shortages.
41 house builders have won the highest five-star award. This includes his Barratt, Taylor Wimpey, Persimmon, Vistry and Redrow in Volume His House Builders, also listed in the FT’s Diversity Leaders 2023.
Story Homes CEO Colin Wood said after receiving the five-star rating: “To achieve 5-star builder status again and achieve such high levels of customer satisfaction is a great achievement for our business. It reflects our ongoing commitment.
“I am extremely proud of our team. These achievements are a testament to Story Homes in designing great products, building the homes people want to live in, and always trying to do the right thing. It is the result of the hard work and passion shown by all of us, for our customers.”
John Enright, Group Customer Care Director at Five Star Winner BellwaySaid: “and Bellway We strive for excellence in all aspects of the home buying process and continue to drive many initiatives across the Group to improve on the positive feedback we have received from our customers to date. increase. “
“Our better Bellway Our sustainability strategy puts our customers and communities at the center of everything we do. This includes building site quality and safety, delivering carbon reduction, sustainability and biodiversity initiatives. Our philanthropy and community involvement are also important to us and our customers.
William Davis Homes, a local homebuilder, has been awarded a five-star rating for the eighth year in a row.
managing director, Guy Higgins says: “We are proud and delighted to once again receive such high praise from our customers.”
“Winning this award for the eighth year in a row is a great achievement.
Here’s the full list of 5-star recipients:
Castle Green Homes
churchill retirement life
Lion Court Homes
Malcolm Allan Housebuilders
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