Gartner predicts that by 2025, 75% of government CIOs will have direct responsibility for non-IT security, such as operational and mission-critical technology environments. The integration of corporate data, privacy, supply chain, cyber-physical systems (CPS), and cloud requires an integrated security approach. CIOs should link adaptive security to broader goals of digital innovation, transformation, national security, and resilience.
Cloud-based legacy modernization
Leading government agencies are under pressure to break down traditional, siled systems and data stores, modernize their IT infrastructure and applications, and ensure more resilient government services. CIOs can use adaptive sourcing strategies to identify areas where an “as-a-service” delivery model augments internal resources and addresses business priorities. Gartner predicts that more than 75% of his governments will use hyperscale his cloud service providers to run more than half of their workloads by 2025.
Concerns about data privacy and potential government overreach, along with global uncertainty, are driving the demand for sovereign clouds. Governments are increasingly seeking to limit the exposure of data and infrastructure to outside jurisdictions and foreign government access. Gartner predicts that more than 35% of his legacy government applications will be replaced by solutions developed on low-code application platforms and maintained by fusion teams by 2025.
According to Gartner, 60% of government organizations will prioritize business process automation by 2026, up from 35% in 2022. CIOs must align their automation efforts with current priorities to pursue digital transformation while optimizing operational costs.
AI for decision intelligence
Gartner predicts that by 2024, 60% of government investments in AI and data analytics will directly impact real-time operational decisions and outcomes. AI for Decision Intelligence will provide governments with rapid, accurate and early decision-making capabilities at scale. CIOs must prepare for the widespread use of AI by making data available at the point of decision making and by establishing effective governance principles.
Data sharing as a program
Given the demand to extract value from data and analytics, data sharing as a stopgap effort between government agencies and departments is no longer enough. Gartner predicts that by the end of 2023, 50% of government agencies will have formal accountability structures for data sharing, including standards for data structure, quality and timeliness. CIOs should focus on value add and mission goals when developing data sharing initiatives.
Total Experience (TX)
By 2026, the government’s Total Experience (TX) approach will reduce process ambiguity by 90% and improve both customer experience (CX) and employee experience (EX) satisfaction metrics by 50%. TX creates synergies and coherence between the traditionally siled disparate CX, EX, multiexperience (MX), and user experience (UX) disciplines to support government transformation . CIOs can map, visualize, and redesign citizen and employee journeys to reduce friction points in the experience.
Digital identity ecosystem
Gartner predicts that over a third of governments will offer mobile-based identity wallets to their citizens by 2024. Governments face new responsibilities in a new digital identity ecosystem and expect to ensure trust, innovation and adoption across sectors and borders. To achieve this, governments need to make high-assurance digital identities accessible and relevant to diverse target groups of end users and service providers.
Case management as a service (CMaaS)
Government service integration hinges on designing and developing case management solutions as composable products and services that can be shared across programs, industries, and levels of government. Gartner predicts that by 2024, government agencies using composable case management will implement new capabilities 80% faster than their peers. CIOs need to demonstrate how better results, improved collaboration, or program integration can be achieved.
Configurable government application
By applying composable architectures, governments can successfully break down traditional siled systems and data stores. Adopting a modular approach to application architecture and leveraging rapid advances in automation and machine learning enables continuous improvement and modernization.
Gartner clients can read more in the report.Presentation: Top Tech Trends in Government in 2023”.
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