Generative AI, Twitter Blue, and the legal implications of dealing with customer anger

Twitter subscriptions, the legal implications of generative AI, metadata, and more digital issues businesses have to contend with.

These are just a few of the topics covered on CMSWire last week. Read these stories, how to get the most out of your old content, and more.

Navigating the growing digital realm

Take a look at CMSWire’s highlights from the past week.

• Twitter Blue: Is Twitter Validation Worth It For Marketers? Michelle Hawley | April 7th. Twitter has introduced a monthly subscription plan that pays for blue ticks and other features. In this article, we’ll discuss how to decide if Twitter Blue is worth investing in, and cover different subscription plans and marketing perspectives.
• Should You Get Scrappy? April 7th with DAM Metadata. Learn how to extract value from old content. Content creators and marketers use metadata to effectively reuse existing assets and enable automation and machine learning systems to personalize content for different audiences and contexts.
• Mastering UX/CX Design: Merging Privacy and Omnichannel Harmony April 6th. This week, CMSWire airs an interview with contributor Nav Thethi about balancing employee experience with his CX, privacy, and omnichannel approach.
• Curbing Customer Anger: Key Tips for Successful Contact Centers April 6th. How can businesses address customer anxiety when improving CX?In this article, he shares his five tips on how to diffuse tough situations and improve CX.
• Legal Implications of Generative AI 5th April. This article addresses two of his most pressing legal issues regarding the use of generative AI tools: copyright infringement and data privacy. Businesses need to ensure that AI systems protect sensitive personal and sensitive information in order to remain compliant.

CMSWire Connect: May 10-12, Austin, TX

You knew we were heading to Lone Star State, right? CMSWire will host its first in-person conference since November 2019, when he held his CMSWire Connect in Austin, Texas May 10-12.

This week’s sessions are:

[Master Class] The Right Way to Buy Digital Technologies for an Omnichannel Future [Pt 1]

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