Innovation in Compliance – Innovation with Comprehensive UX by Ben Seals | Thomas Fox – Compliance Evangelist

This week’s episode welcomes Ben Seals, CEO of Thomas Eye Group, to delve into the company’s innovative approach to employee, customer, and business process experiences, and how technology works in this episode of Innovation In Compliance. We also talk about how we are changing. how the business operates and how it affects future healthcare.

As CEO of Thomas Eye Group, a full-service eye care provider, Ben Seals brings a wealth of experience. View more +

This week’s episode welcomes Ben Seals, CEO of Thomas Eye Group, to delve into the company’s innovative approach to employee, customer, and business process experiences, and how technology works in this episode of Innovation In Compliance. We also talk about how we are changing. how the business operates and how it affects future healthcare.

As CEO of Thomas Eye Group, a full-service eye care provider, Ben Seals brings a wealth of experience. With a background in operations, customer service, payer/provider contractual relationships, and acquisition integration, he possesses a range of skills that he leverages to oversee the execution of the company’s strategic vision.Thomas Eye Group Our mission is to provide lifelong excellence in eye care with a focus on sustainable growth that prioritizes patient care.

Here are some important points.

1. Ben talks about his background and his current role at the Thomas Eye Group.

2. Thomas Eye Group recently received a ModMed Innovation Award for innovation in healthcare and patient-centric approaches.

3. By allowing patients to easily schedule and reschedule appointments online, Ben says he’s improved communication with customers, streamlined processes, and spent less time in the office.

4. ModMed allows physicians to access patient data through a single platform. It addresses the problem of disparate information across multiple systems, enabling physicians to make better, more informed decisions and engaging patients during face-to-face conversations.

5. Ben explains that ASC has improved the customer experience by using the Modmed ASC platform. Fully integrated with practice management systems, it eliminates the need to transfer paperwork between different sites and enables seamless coordination for sharing care and electronic consent forms with patients.

6. Ben discusses ModMed Pay and Text to Pay and how methods were used to improve the efficiency of the payment process, both for pre-visit and post-visit payments.

7. Using the text messaging feature, patients were notified of balances with insurance companies and asked to make payments, significantly increasing the number of payments.

8. Ben discusses upcoming new innovations from Thomas Eye Group and ModMed.

Main Quote:

“The ability to text patients in real time has a cadence of communication, and seeking to receive those payments has been a huge win for our revenue cycle team.” – Ben Shields See more –