Jackson Hewitt Review 2023: Attractive $25 Filing Fee, But Less Engaging User Experience

jackson hewitt


this story is part tax 2022the best tax software and all the other CNET coverage you need to file your returns quickly, accurately and on time.

Jackson Hewitt returns this season with a refresh of his online tax software. Instead of paying hefty fees to access additional tax forms and deductions, Jackson Hewitt offers an affordable flat fee to file your taxes online. For just $25, you can cover your federal tax return and as many state tax returns as you need.

There are some drawbacks to consider. Jackson Hewitt’s minimal software lags behind its competitors, with no options to upload files or tax forms, and limited customer support for online filing. There is no contextual tax help, and the software often links to his IRS site for more information.

Still, Jackson Hewitt offers bargain tax shoppers a basic, low-cost online tax software option. If you’re confident in filing your income tax and don’t need fancy features or professional help, Jackson Hewitt could be a good choice, especially if you have income from multiple states.


  • bargain price
  • Unlimited state returns
  • Robust security features

I do not like it

  • can’t import form
  • Online platform is not as user-friendly as competitors
  • minimal support
  • You can’t file online with a tax professional like other services

Who Should Use Jackson Hewitt Tax Software?

Low prices, a simple interface, and an easy approach make Jackson Hewitt perfect for bargain hunters looking to pay their taxes and move on to the next year. It’s also worth considering if you have income in multiple states and need to file returns in multiple states. Most competitors charge around $40 for each additional state return. cash app tax Do not allow multiple state returns at all.

It’s also a good option for people who don’t like being bombarded with upgrade offers, ads, and overly complicated questions. Jackson Hewitt’s user experience is great for those who think “less is more.”

Jackson Hewitt is a great deal especially for those who earn income in multiple states and need to file tax returns in multiple states. Most competitors charge around $40 for each additional state return. Some options, such as Cash App Taxes, do not allow multi-state returns at all.

Finally, Jackson Hewitt may be a good choice if you’re comfortable with data entry and don’t want to shell out hundreds of dollars for professional tax preparation.

Who Shouldn’t Use Jackson Hewitt’s Tax Software?

If you’re looking for customer service, the ability to upload multiple forms, have complex returns, or need expert tax support, try another service Online tax serviceLack of extensive support and form descriptions can lead to data entry errors and missed tax credits.

Jackson Hewitt Products and Prices

Like H&R Block, Jackson Hewitt provides tax filing services in both online and physical offices, including approximately 3,000 kiosks in Walmart stores nationwide. The cost of filing taxes directly with Jackson Hewitt depends on the type of income, filing status, and forms required. Last year, Jackson Hewitt offered his two online filing options (do it yourself and file with a tax professional), but this year he’s offering a self-service online filing option.

Jackson Hewitt’s file-by-self option is notable for its flat $25 fee, which includes federal and unlimited state returns. Most other services are billed separately for federal returns and individual state returns.

The main drawback of this cheaper option is that it uses unsophisticated software that can feel cumbersome and requires you to enter your own data. There is no option to upload forms for autofill or other tax files.

All IRS forms and schedules are included, but you should complete each form required for your specific situation and verify the information is accurate. There are no additional explanations along the way, so you’ll have to figure out complex forms yourself.

Using Jackson Hewitt Online Tax Preparation Software

Jackson Hewitt’s online platform feels disconcertingly simple. The software uses a question-and-answer process to collect personal information, wages and income, deductions and credits, and directs you to various his IRS forms based on your responses.

The small boxes on the form, the wording of the questions, and the lack of contextual help can make the whole process look like you’re using the version of software that your tax accountant in your company’s office uses.

Jackson Hewitt provides a “Guide me through all selections” button to jump directly to data entry for a particular section, but it doesn’t provide a navigational outline to help you see where you are in the process.

Even the navigation links to common federal sections such as income, dependents, deductions and credits disappear when you enter a question or form. The overall user experience submitted to Jackson Hewitt can be confusing. It’s easy to get lost.

Also, manually entering all the individual boxes and amounts can make the tax return preparation process tedious. Jackson Hewitt is great when you only have a few tax forms to report.

Phone app software support options

jackson hewitt

Jackson Hewitt doesn’t have a dedicated mobile app for iPhone or Android, but the browser-based software is optimized for mobile devices and works fine. The understated aesthetics and simple navigation work well on small screens.

Like its competitors, Jackson Hewitt displays estimates of pending state and federal refunds or unpaid taxes at the top. However, I can’t find any help resources for competing services such as: turbo tax Also H&R BlockIf you don’t have a lot of questions, this shouldn’t be a problem, but if you run into a difficult one, it can become a major headache.

Other notable features of Jackson Hewitt

Jackson Hewitt’s online tax preparation software offers several guarantees.

  • 100% Accuracy Guarantee: Jackson Hewitt will pay IRS fines and interest due to software calculation errors. He must notify Jackson Hewitt in writing within 10 days of notification to the IRS. The service does not file amended returns.
  • Maximum Refund Guarantee: If you find a larger refund on another service, we’ll refund your $25 fee. If you lost a lot of money on refunds, this might not be a big deal.
Woman doing taxes on laptop

jackson hewitt

A convenient search function in the help section takes you directly to a form with a keyword search or form number search. For example, enter “child care” to go directly to IRS Form 2441 for Child and Dependent Support. Again, to take advantage of that feature, you need to know a lot about taxes.

Jackson Hewitt’s Security Center may be the software’s most robust feature.[マイ アカウント]This page, available from the link, allows you to configure or change multi-factor authentication, view current and historical session data, and add or remove trusted devices.


Jackson Hewitt’s online tax preparation software has everything anyone needs to file their own taxes cheaply. Perfect for those DIY types of him who don’t mind data entry, are familiar with the tax landscape and know how to report income, deductions and credits. But those in need of support and guidance may want more.

Compare with other tax software

The editorial content on this page is based solely on the objective and independent evaluation of our writers and is not influenced by any advertising or partnership. It is not provided or commissioned by any third party. However, we may receive compensation for clicking links to products or services offered by our partners.


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