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Plex chooses unitQ artificial intelligence to measure emotions and enhance user experience

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Burlingame, California, March 14, 2023 /PRNewswire/ — unitQ, the leading AI platform that enables organizations to adopt a user-centric, real-time, data-driven approach to enhance the customer experience, today announced that Plex, the free global streaming media giant, has announced unitQ Adopted and user experience for millions of global users.

unitQ (PRNewsfoto/unitQ)

unitQ (PRNewsfoto/unitQ)

The most comprehensive entertainment platform available today, Plex is your one-stop place to stream movies, TV shows, sports, and music. Available on virtually any device, Plex is the first and only streaming platform to offer ad-free movies, shows, and live TV, making it easy to stream titles ever created, wherever they are. It has the ability to search and save. The 16 million monthly active users who use the platform as their entertainment concierge rely on Plex for new discoveries and recommendations from all their favorite streaming apps, personal media library and more.

“unitQ’s real-time Voice-of-the-Customer platform helps us understand our growing user base and gain actionable insights. It can enhance the overall entertainment experience you provide with Janney Andrus Cox, Community Development Director at Plex. “unitQ’s advanced AI technology and machine learning will enable Plex to pinpoint the pulse of user needs, boost growth and engagement, reduce churn, and build brand loyalty.”

Becoming a user-centric organization requires a deep and personal understanding of the people using today’s products. Powered by machine learning and AI, unitQ collects user feedback in over 100 languages ​​from dozens of sources including Amazon, Apple App Store, Discord, Google Play Store, Reddit, Twitter, TikTok, Facebook, Instagram, and YouTube. increase. In addition to analyzing user feedback in real-time to help unitQ’s customers make decisions along every touchpoint in the customer journey, unitQ integrates with productivity tools such as Jira, PagerDuty, Slack, Zendesk and more. Integrate to alert users to key customer issues. Any language, any location, any platform.

“We are very excited that Plex will be able to build extraordinary experiences using the AI-based actionable insights generated from unitQ.” Christian Wicklund, co-founder and CEO of unitQ. unitQ consolidates user feedback into a single source of truth, enabling leading organizations like Plex to gain full visibility into user feedback in real-time to enhance brand reputation and drive growth. increase. ”

About Plex
Plex is the most comprehensive entertainment platform available today. A one-stop destination for streaming movies, TV shows, and music, Plex solves the streaming media problem by making it quick and easy to find and play movies and TV shows streaming online. increase. Plex is the first and only streaming platform to offer ad-free movies, shows, and live TV, making it easy to search for ever-made titles and enjoy customized viewing of all the movies and shows you’re interested in. Combined with the ability to create watchlists that are streamed wherever you watch them. Plex partners with big names in the entertainment industry, including Warner Bros. Discovery, NBC Universal, Paramount, AMC, A+E, BBC, Lionsgate, Hallmark Media, EW Scripps, A24, Relativity, Hearst, Crackle and more . Plex acts as a single window into all streaming services and users’ personal media libraries, bringing the most relevant content to everyone.

The company is independently owned and operated by Intercap and kleiner perkins. For more information, see: www.plex.tvfollow @Plex Find us on Twitter or at Facebook, Instagramand tick tock.

About unitQ
As the leading real-time customer feedback analytics platform, unitQ provides businesses with AI-powered actionable insights from user feedback to help them create quality products, services, and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of detailed categories, helping organizations discover everything that matters most to their users in real time.Category top enterprise Spotify, Bumble, Pinterest, Chime, HelloFresh and more rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty.Please come www.unitq.com for more information. Follow unitQ link in and twitterThe company is headquartered in Burlingame, California

For more information, David Kravetts From unitQ (media@unitQ.com and/or plex@craftedpr.com).

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