Western Digital customers have been unable to access their files for a week after a security issue occurred, but the company is now providing a partial workaround.
The company notified customers of the service outage related to its cloud platform on April 2 and promised to restore My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi and SanDisk Ixpand Wireless Charger.
A day later WD posted an update status page (opens in new tab) We promised to restore access “as soon as possible” and apologize for the inconvenience, but were unable to provide any details or a solution to the outage.
Western Digital outage A workaround has now been released, and the company confirms that all instances of Cloud Access, including mobile, desktop, and web apps, are still down.
This update addresses users of My Cloud Home, My Cloud Home Duo, and SanDisk ibi. Local access (opens in new tab) Make NAS drives accessible through Windows or macOS devices connected to the same network. Western Digital said:
“To enable local access, use your favorite browser to connect to your device’s dashboard. Then enable the local access feature and create a new local access account.”
My Cloud OS5 (My Cloud PR series and EX series) already have local access enabled, but users of My Cloud and SanDisk Ixpand wireless chargers still need a fix. tech radar pro has asked Western Digital to confirm this.
In the meantime, the company said:
The cause of the outage has not yet been confirmed, but many speculated that it was related to a “security incident” identified on March 26th, which is believed to have been compromised by the attackers.
WD has not yet followed up on this issue either, suggesting it is working to understand the scope of the data breach.
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